KOINAI
Login Book a demo
AI-native CSM

The most advanced AI agents' platform
to run customer success at scale.

KOINAI AI agents handle conversations autonomously, catching churn signals,
and surfacing expansion across a shared memory layer.

Book a demo See it in action →

Built in Europe. Data hosted in the EU. GDPR-compliant from day one.

Platform

One platform. Three agents.
Fully automated.

Three specialized agents cover your entire book of business, from the first reply to renewal and expansion. Not one generic bot — a team that works together.

CC Agent · Support

Handles every conversation, from the first message, across multiple platforms

The Customer Care Agent works your inbound across email, chat, and WhatsApp. It answers recurring requests on its own, drafts replies for the complex ones, and hands off to your team the moment a human is needed.

  • AI-suggested reply on every thread
  • Auto-triage, tagging, and routing
  • Full customer context attached to each conversation
See more →
AM Agent · Account Manager

Watches every account, not just the top five

The Account Manager Agent reactively tracks health, usage, and sentiment across your whole book of business. It flags churn risk before the renewal call and surfaces expansion openings while there's still time to act.

  • Continuous churn-risk scoring on every account
  • Expansion signals routed to your team with context
  • Alerts the moment an account goes quiet
See more →
Dreamer · Proactive

Reaches out before you'd think to

Dreamer is the always-on layer. On a regular cadence it runs health checks across every customer, scores them, and recommends the next move — so the long tail gets attention instead of silence.

  • Scheduled health checks on the whole customer base
  • A clear health score for every account
  • A recommended next action, ready for your team to run
See more →
Book a demo See it in action →
Memory Layer

One platform. Every channel. Consistent memory of the client.

The system your agents run on — a complete semantic profile of each account.

Unified inbox

Email, chat, WhatsApp, and ticketing in a single triage queue. Assign, tag, and route — with AI-suggested replies on every thread.

Knowledge base

Connect your docs, FAQs, and procedures so every agent answers from the same source. It keeps replies consistent and gets sharper with each conversation that closes well.

Analytics

Response times, CSAT, automation rate, and account health in one view. Built for the people who work with customers — no data team in between.

Settings

Decide what goes out automatically and what passes through a human first. Manage channels, roles, and permissions so the right people see the right data.

Integrations

Works with the tools you already use

Connect your CRM, channels, ticketing, knowledge base, and calendar — KOINAI keeps everything in sync.

CRM
HHubSpot
AAttio
Channels
Email
WWhatsApp
Ticketing
JJira
ZZendesk
Knowledge base
Google Drive
CConfluence
Calendar
31Google Calendar
How it works

From inbox to insight in 3 steps

01

Connect your channels

Plug in email, WhatsApp, Zendesk, Jira, HubSpot. KOINAI ingests every conversation into one timeline per account.

02

Train on your knowledge

Upload PDFs, paste docs, link a Drive folder. Set autonomy, tone, and the AI guardrails your brand demands.

03

Let the AI do the heavy lifting

Drafts, replies, classifications, follow-ups. Your team reviews what matters and approves with a click.

See the team work on your own accounts

Thirty minutes, on your real channels and customers. We'll show you how the agents cover your whole book — from the first reply to renewal and expansion.

Book a demo See it in action →